GOING BEYOND QUIZ

Are you what we are looking for?

Here at Basingstoke and Deane Borough Council people go further.

We believe that we surpass expectations of what it means to be a 'council'. We do this by being innovative in our approach to serving the community; motivating our teams to be the best they can be and championing the services that we're able to offer.

We all have the potential to make a real difference to the lives of our residents and we do this by Going Beyond.

Take our 'Going Beyond' quiz to see if you and the council are the perfect match

The quiz

The following six questions reflect the values that we look for in potential employees.
You will be presented with six different work-based scenarios followed by two possible responses. We ask you to be as honest as possible and choose the statement which is most like you.
After you have answered a question we will give you more information about our expectations.
At the end of the quiz we will let you know if your way of working matches ours.
The quiz is not timed.

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1. An opportunity has come up to get involved in a new cross-council project to improve council services. Your line manager has suggested you as a potential project team member. What would you do?

I would not want to get involved with the project because it is in an area I do not know I would welcome the opportunity to get a greater understanding of how the council serves its customers and to learn new ways of working from staff across the council

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2. You are in the council’s reception waiting for a meeting. You notice a customer that appears to be lost however all the customer service advisors are busy. What would you do?

I would ask if they needed assistance and ensure that I find a member of staff who could help them I would not bother them and wait for a more qualified member of staff to assist them

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3. You are handling a tricky customer issue that could potentially take a long time to solve. What would you do?

I would try and find a quick solution that would meet the customer’s needs in the short term I would put in the time to resolve the issue on a long term basis. I would explain the situation to the customer and keep them informed with progress

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4. A member of another team has asked you for information that you hold that will help them with their work. What would you do?

I would provide the member of staff with the required information I would provide the member of staff with the required information in a form that they will be able to understand. I would also offer additional support if necessary

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5. An apprentice has joined your team. She is very enthusiastic and willing to learn new things. What would you do?

I would ensure my team has planned her whole placement to ensure she always has work to do Once she felt settled I would encourage her to plan some of her placement to ensure she gets the experience she wants

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6. You have found the traditional process to carrying out a particular task is confusing and not the most efficient way of working. What would you do?

I would discuss ideas for improvement with my team at my next team meeting I would carry on with the process as it’s what the council has always done

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Jobs and careers at Basingstoke and Deane Borough Council

GOING BEYOND QUIZ

Are you what we are looking for?

The quiz