Customer Services Advisor

posted 02 Oct 2019
£21,166 - £25,295 (competency to grade 4)
Grade: 3/4
Closing date: 20 October 2019
Interview date: Telephone interview 24 October 2019, Assessment centre to be held on 29 October 2019
  • Permanent, full-time
  • 37 hours per week
  • Monday to Friday
As a Customer Services Advisor you will be responsible for dealing with customer service enquiries via phone, face to face, email and social media in a professional and timely manner.
You will be part of a diverse team, answering customer enquiries about a range of services within the council. You will ensure that the council’s visions, values and policies are adhered to at all times. You will need excellent customer service and communication skills and the ability to cope in a fast paced environment. You will deliver this in a professional and conscientious manner, with a high regards for quality at all times.

Full training will be provided but knowledge of customer service and a contact centre setting will be an advantage.

This role includes working between Christmas and New Year as you will be required to take calls for Hart District Council.

This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent spoken English is an essential requirement for the role.

The council signs up to the Disability Confident scheme (formerly known as the ‘Two Ticks’ scheme). If you have declared a disability on the application form we can guarantee you an interview if you meet the essential criteria for the job.

About the role

Other job vacancies at Basingstoke and Deane Borough Council

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  • Extra mile
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