Revenues Officer

posted 14 Jul 2021
£19,984 - £23,833
Grade: 3/4
Closing date: 08 August 2021
Interview date: 18 August 2021
  • Permanent, part-time
  • 34 hours per week
  • Monday to Friday
An exciting opportunity has arisen to join our Council Tax Team as a Revenues Officer.
You will be part of a team responsible for the administration and collection of Council Tax. The role is fast paced and varied with a high volume of customer contact, and you will therefore require excellent communication skills, as well as the ability to process work accurately within prescribed deadlines.

The main duties of your role will be to:

- Answer a large number of customer enquiries over the telephone regarding all aspects of council tax

- Respond to customer correspondence by email and letter

- Update computer records with changes to liability

- Promote, grant and review relevant discounts and exemptions

- Negotiate payment arrangements with charge payers in arrears

- Provide excellent customer service to all of our customers

The successful candidate will be reliable, flexible, confident and able to work under pressure. If you are enthusiastic and have the necessary skills to join our team, we would like to hear from you.

You must be available to work Monday to Thursday 8:30-5:30 and Friday 8:30-5:00 on a flexi time basis. The role will require some office based and some home working.

In return, you will benefit from 22 days annual leave (rising to 27 after 5 years continuous service), the ability to take up to 1 flexi day per month, free parking, healthcare cash plan, pension scheme and more.

Basingstoke and Deane Borough Council offer a wide range of benefits, including a generous leave entitlement, access to discounts at nationwide retailers through our ‘B Rewarded’ discount site, flexible working, healthcare cash plan, pension scheme and much more.

The council signs up to the Disability Confident scheme (formerly known as the ‘Two Ticks’ scheme). If you have declared a disability on the application form we can guarantee you an interview if you meet the essential criteria for the job.

About the role

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