Our values

Our values reflect the organisation we are and want to be and set an expectation for how we work and interact with each other, our customers and our partners.

We have guidance for our staff setting out examples of the behaviours which demonstrate that we are living each value and examples of behaviours which would not, as well as behaviours for those who lead and manage others. We also have a suite of activities available for managers to complete with their teams to embed the values, supporting teams to think about what the values and behaviours look, feel and sound like in the context of their roles.

As part of our continuous improvement plans, work is being done to embed the values into all aspects of the employee journey. This will include how we recruit and induct new colleagues, and how the values fit into how we develop staff and hold appraisal conversations.